GALAPAGOS

SURF | ADVENTURE

PRICES AND CONDITIONS WAVE TOUR


GOLD PACKET

Accomodation in Golden Bay Hotel
  • Golden1
  • Golden2
  • Golden3
  • Golden4

SILVER PACKET

Accomodation in Hotel Casa Playa Mann
  • Playamann1
  • Playamann2
  • Playamann3

WOOD PACKET

Accomodation in Hostal La Casita de la Isla
  • Arbol1
  • Arbol2
  • Arbol3
  • Arbol4

SOIL PACKET

Accomodation in Cucuve Suits
  • Cucuve1
  • Cucuve2
  • Cucuve3
  • Cucuve4

CONDITIONS



Reservations will be accepted by email or telephone

Once services and availability have been confirmed, you will be sent your respective bill with the final cost via email

Approval of all bills will be accepted via email

Reservations will be confirmed after the initial deposit has been made

In order to reserve the tour you will need to deposit, or make a wire transfer, of USD $500.00 maximum 15 days after the bill has been approved or 2 months before your trip begins

Availability cannot be guaranteed until the trip has been paid in full

If you need to change or cancel your reservation, please get in touch with us as soon as possible by providing us with your reservation number

Any changes in your reservation are subject to availability

PAYMENT POLICIES:



We accept wire transfers
We accept payment via Western Union

CANCELLATIONS AND PENALTIES



Every cancellation must be done in writing via email. Once the email is received by LAVAWAVE SURF, we will determine the the charges that will apply to the cancellation.

If cancellations are made sixty days prior to the start of tour you will lose the reservation deposit (USD $500.00)

If cancellations are made between 14-60 days prior to the start of tour, you will lose 50% of the total cost of the packet

If cancellations are made 14 days prior to the start of tour, you will lose 100% of the total cost of the packet

REFUND POLICIES



Any refund must be handled directly with LAVAWAVE SURF

Claims must be made in written form

Any claim must be presented in writing no later than 30 days after services have concluded. On the contrary, we will not be able to process the claim

In order to recognise any claim, the operator and its agents agree to submit to the competent Ecuadorian authorities

Taking into account the different services and options of services specified on the bill, means a total acceptance of the conditions specified in this contract by the client(s) part

DISCLAIMER



LAVAWAVE SURF disclaims the following responsibilities:

Illness, theft, disputes, labor, quarantine, government actions, weather, or any other cause beyond the direct control of LAVAWAVE SURF

Client’s failure to obtain required travel documentation such as passports, visas or certificates, will mean that they will not be entitled to any refund

Client’s failure to follow instructions, such as airport schedules and check in-/ check out times at hotels

Cancellation or changes to the the services offered for any reason

We reserve the right to cancel or change the tour services at our own discretion, but will do our best to substitute with comparable options. If we have to completely cancel your reservation, LAVAWAVE SURF’S responsibility will be limited to refunding back the money paid to LAVAWAVE SURF

Total refunds will not be honored in situations in which tours have to be canceled, interrupted, or postponed by LAVAWAVE SURF for reasons that are beyond our control (superior forces such as weather, hurricanes, earthquakes, acts of terrorism, etc.) and in which LAVAWAVE SURF’S contractual obligations with its suppliers don’t permit them to obtain a refund of the amounts paid or to be paid

LAVAWAVE SURF reserves the right to keep 15% of the total cost as an administrative fee upon their own discretion and understanding of each situation

TEODORO WOLF AND MALECON CHARLES DARWIN
SAN CRISTOBAL ISLANDS
GALAPAGOS, ECUADOR
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+593 5 2521815